This is an example engagement, not a client story. It shows how we would run an audit and build for a typical firm of this kind. The research figures come from the public sources cited, and nothing here reports a specific client's results.
A Houston family law firm with three attorneys and a paralegal handling divorce, custody, and modification cases, with most new matters coming from referrals and search.
Every new inquiry gets a call back from an attorney, including people outside the firm's practice areas, outside its counties, or on the other side of an existing client's case. Conflicts are sometimes found only after a long first conversation.
Callers are often upset and share sensitive details right away. The firm wants faster answers after hours, but is wary of putting that information into a chat tool it has not vetted.
What the research says02
When a research firm contacted 500 U.S. law firms as prospective clients, only 40% answered the phone and only 33% replied to email. 48% neither answered nor called back, which left them effectively unreachable by phone.
ABA Formal Opinion 512 (July 29, 2024) says lawyers using generative AI must weigh their duties of competence, confidentiality, client communication, candor, supervision, and reasonable fees, including getting informed client consent before putting confidential information into some tools.